Privacy policy

Privacy Philosophy

Merlin Interactive Limited believes that electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties.

Merlin Interactive Limited will not willfully disclose any individually identifiable information about its users to any third party.

Use of Personal Information

Because we collect information on our websites for various reasons, we have outlined what information we collect and what we do with it in the following sections:

Some of our sites contain registration and/or request forms that require users to give us contact information (such as their name and e-mail address) and unique identifiers (such as software registration numbers). We use customer contact information from the registration and request forms to send you information about our company and to contact you when necessary. Unique identifiers may be collected for use as account numbers in our record system, or to verify you as a registered user of our software.

Occasionally, we ask users to voluntarily participate in online surveys. Our online surveys may ask visitors for contact information (e.g. e-mail address), financial information (e.g. annual turnover), and demographic information (e.g. postcode, age, location). We keep this information strictly confidential, and use it to help us optimise our products and sites for our users.

We use demographic information to aggregate information to identify general customer trends. This information is also used to provide relevant content to you based on demographic information provided, including but not limited to industry and company size.

Use of Cookies

Merlin Interactive Limited makes use of a technology called "cookies" which stores small pieces of information on your computer. Sites often use cookies to identify repeat visitors and offer them personalized service. Our sites use cookies to keep track of your preferences and to make sure you don't see the same survey questions repeatedly.

Cookies, by themselves, cannot be used to find out the identity of any user. Merlin Interactive Limited will only store information that adds to your browsing experience. This information is not personally identifiable.

If for some reason you would rather not take advantage of the benefits made possible with cookies, most Web browsers allow you to reject cookies or to choose which cookies to accept. Check your browser's documentation and help files, or contact your browser vendor, for more information about its cookie features.

Use of IP Addresses

We use your computer's IP (Internet Protocol) address to help diagnose problems with our server, and to administer our websites.

This allows us to see which parts of our sites users are visiting. We do not link IP addresses to anything personally identifiable. This means, for instance, that a user's session will be tracked, but the user will remain anonymous.

Other Sites

Merlin sites may contain links to third party sites. Merlin Interactive Limited is not responsible for the privacy practices or the content of such websites.


This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. When a user submits personal information, it is kept on a private server not accessible from the Internet. This prevents any malicious use of your information.

Contacting Merlin Interactive Limited

If you have any questions about this privacy statement, the practices of the Merlin group of sites, or your dealings with any of Merlin's websites, please contact us.